TERMS OF SALE


1. GENERAL CONDITIONS

The present General Conditions will expressly regulate the relations between Original Disseny i Comunicació SL (hereinafter CLOCLOCKS.COM), C / Princesa, 79 bajo (Barcelona) and with CIF ESB62822705 and the third parties (hereinafter "Customer") Deny registration as users and / or purchase products through the online store of the official website cloclocks.com

 

2. OBLIGATIONS OF THE USER

The Customer is obliged, in general, to use the Store, to purchase the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these Conditions General, and shall also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by other Users or that could harm or cause damage to the goods and rights of CLOCLOCKS.COM, its Suppliers, customers or in general of any third party.

3. PRODUCTS

CLOCLOCKS.COM reserves the right to decide, at any moment, the Products that are offered to Customers through the Store. In particular, CLOCLOCKS.COM may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise stated, such new Products will be governed by the provisions of these General Conditions. Also, CLOCLOCKS.COM reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of Products offered in the Store.The Products included in the Store will correspond as credibly as possible to the web display technology for the Products actually offered. The characteristics of the Products and their prices are detailed in their product sheet hanging in the Store.In spite of everything, the colors and shades presented may vary depending on the monitor in which they are displayed and do not represent a contract at the time of purchase. The photographs that appear in the store are for guidance only.CLOCLOCKS.COM, reserves the right to modify or change any product and also its price without previous notice, if it were so said changes or modifications will be replaced in the web site CLOCLOCKS.COM

4. PRICES

The prices indicated in CLOCLOCKS.COM are in Euros and include VAT, but do not include delivery costs. The delivery costs are indicated in the basket and are confirmed when validating the order. The delivery costs are invoiced at the end of the order and are added to the price of the ordered items. CLOCLOCKS.COM reserves the right to modify its prices at any time, but the products will be invoiced based on the rates in force at the time the order is registered, subject to availability on that date. CLOCLOCKS.COM, reserves the right to make special sales with products out of stock, and prices will only be applied during the indicated period of validity thereof or until the stocks of the product offered are exhausted.

5. RESERVATION OF PROPERTY AND RISKS

CLOCLOCKS.COM retains ownership of the goods sold up to the time of the effective payment of the principal amount and supplements. The non-payment of one of the parties may cause the claim of the goods. These provisions do not constitute an obstacle for the transfer to the customer, from the delivery, of the risks of loss and deterioration of the acquired goods, as well as of the damages that these could cause.

6. AVAILABILITY 

The customer agrees and accepts at the moment that CLOCLOCKS.COM will accept your order based on their available stocks, and that will make every effort to respond to all orders within a maximum period of 15 days from the confirmation of payment. All our wclocks are handmade and in no case we can be imputed any delay for this fact. In the event that a product is not available after confirming the order and after 15 days, CLOCLOCKS.COM will notify the customer, indicating the delay time and any alternative to said product if there is or giving the possibility to cancel the shipment, Guaranteeing the total refund of the amount by bank transfer or check. With regard to the special sale, customers can only order the products put on sale during the period of validity, which will be indicated in real time in the store and within the limit of available stocks.

 7. PROCEDURE AND METHOD OF PAYMENT OF PRODUCTS

In order to make the payment, the customer may choose some of the following payment methods:   ▪ Payment by card. The customer can choose the payment by credit card, the transaction being carried out at the same time. Online payment by credit card is made through the security system (of the "La Caixa" secure platform) that allows the encryption of the client's bank data during its transmission over the network.   ▪ Payment by bank transfer. The client must make a bank transfer to the CLOCLOCKS.COM account for the amount of the order. This transfer must be made within a maximum period of 5 working days from the completion of the order. If there is no proof of payment within that period, the order will be automatically canceled. The client's order will not be validated until the collection in the bank account of CLOCLOCKS.COM (for the forms of payment card and bank transfer). If payment is not authorized, the client's order can not be accepted.

8. DELIVERY SERVICE

8.1. Picked up at the store

Free postage if you can pick up your order in our shop: CLOCLOCKS.COM in 08401 Granollers (Barcelona), C / Princesa, 79 bajos. You only have to check this option when indicating the delivery address of your order. Delivery times. Orders to be picked up at our store will be available 10 days after the order is confirmed. The products that make up the order will be available in the store for a period of 15 days.

8.2. Home delivery

Delivery locations and transport prices: EUROPEAN COMMUNITY (and non-EU countries within Europe) Germany, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Slovaquia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, United Kingdom, Romania and Sweden. Spain (peninsula): ▪ Cost: € 9.92 + VAT ▪ Delivery in 1-4 business daysBalearics: ▪ Cost: € 14.88 + VAT ▪ Delivery in 1-4 business daysFor shipments to Canary Islands, Ceuta, Melilla and Andorra, contact info@cloclocks.comPortugal (peninsula): ▪ Cost: € 12.40 + VAT ▪ Delivery in 1-4 business daysGermany, France, Monaco: ▪ Cost: € 13.22 + VAT ▪ Delivery in 1-4 business daysAustria, Belgium, United Kingdom, Italy, Luxembourg, Netherlands, San Marino, Vatican City: ▪ Cost: € 14.88 + VAT ▪ Delivery in 1-4 business daysSwitzerland, Czech Republic, Denmark, Liechtenstein, Poland, Slovenia, Slovakia: ▪ Cost: € 20.66 + VAT ▪ Delivery in 1-4 business daysBulgaria, Estonia, Finland, Croatia, Hungary, Ireland, Lithuania, Latvia, Romania, Sweden: ▪ Cost: € 30.58 + VAT ▪ Delivery in 1-6 business daysCyprus, Greece, Malta: ▪ Cost: € 45.45 + VAT ▪ Delivery in 1-6 business days Other European countries outside the European Community, you can consult info@cloclocks.com Valid prices, except for increases of fuel by the transport company. Delivery times are calculated based on business days (from Monday to Friday, except public holidays) and will start counting from the confirmation of payment in the bank account of CLOCLOCKS.COM. Orders with delivery date or order formalization during the month of August may suffer delays due to the holiday period of most suppliers.In case of breach of the delivery date specified in more than 21 working days, the buyer may choose to cancel the order by registered letter with acknowledgment of receipt and receive the amount paid. Failure to comply with the delivery will not be considered if it has been delayed of its own volition or if the buyer could not be located through the data provided by the buyer.The transport company will send the shipments from Monday to Friday in the morning or afternoon; Having previously agreed the appointment with the client. In case the schedule offered by the transport agency is not to the customer's liking, it can be modified or rejected, remaining for another day. This could slightly delay the delivery of the merchandise.The customer agrees to be in the place of delivery on the agreed day for delivery with the carrier and to verify the conformity of the order and the perfect condition of the merchandise at the time of receipt.For products sent by courier, this will not contact the customer before making the delivery. If the customer is not present at the time of delivery, a notice will be left and the product will be retained for 10 days. After that period, the customer will bear the cost of return.The merchandise is covered at all times against risks of transportation, loss and handling. In the event of a claim regarding defects or deterioration marks of the products (damaged packaging, broken products, etc.), the customer must indicate the anomalies in the delivery note of the carrier and notify them to the following info @ cloclocks email account .com within two days from the date of delivery to the address. It will be answered with a received giving precise instructions on the process to follow. It is essential to keep said receipt as proof.Except in the case of hidden defects, no claim will be accepted after receipt of the products by the customer if the customer has not followed the procedure detailed above.The customer should never throw the packaging of the products until they are in perfect condition and verify that the product matches the one ordered.

9. RETURNS

No refunds will be accepted for the order already made, unless there is negligence on the part of CLOCLOCKS.COM. The customer will always be entitled to product changes, based on the availability of the same. In the case of product changes, the customer will have to pay for the transportation costs generated by his return, except when it is the responsibility of CLOCLOCKS.COM. The customer must communicate the return or change to the following email account info@cloclocks.com and as soon as possible CLOCLOCKS.COM will contact the customer to properly manage said operation, for this the buyer will have, a maximum term of Fifteen calendar days from the date of order. No refunds or changes will be accepted after the deadline mentioned above. Neither will be refunded or changed any product that has been damaged by the customer or whose original packaging is deteriorated in a way that goes beyond its simple opening In case of economic return of the order, the customer will receive the money of his return by bank transfer. In the returns or changes the customer will not have any penalties, but will have to bear the costs of shipping, except in the case of liability of CLOCLOCKS.COM. Shipments that correspond to the customer may choose how to send them. Products with special measures or manufactured expressly for the customer will not accept changes or economic returns.

10. CUSTOMER SERVICE

For any incidence, claim or exercise of your rights, the client may send an email to the address info@cloclocks.com

11. WARRANTY

In accordance with Law 23/2003, of July 10, on the Guarantee of Sale of Consumer Goods, all articles subject to this contract are, in general, guaranteed against any manufacturing defect or nonconformity with the Qualities specified in the product description, 3 months for the wood (we must take into account that our products are handmade with natural woods and occasionally may have some small imperfection of both wood and lacquered craft) and a period of two Years for the machinery, counted from the date of the reception, recognizing to the client his right to the repair of the article object of the contract, as well as to its replacement, to the reduction of the price and to the termination of the contract, resulting, as the case may be, the Repair and replacement of the article free to the consumer.Not included are deficiencies caused by negligence, knocks, accidental falls, improper use or manipulation, improper installation not carried out by CLOCLOCKS.COM authorized service technician or materials subject to wear and sun exposure for normal use.Items for sale in the Outlet section are items in clearance. These items are sold at a price well below their usual price because they are manufacturing surplus from the previous season.In those incidents that justify the use of the warranty, the repair, replacement of the product, rebate or return will be chosen, in the terms legally established.

12. INTELLECTUAL AND INDUSTRIAL PROPERTY

The customer acknowledges that all elements of the Store and of each of the products, the information and materials contained therein, the brands, the structure, selection, ordering and presentation of its contents, and the computer programs used in relation With them, are protected by intellectual and industrial property rights of CLOCLOCKS.COM itself or of third parties, and that the General Conditions do not attribute with respect to such industrial and intellectual property rights any other right than those specifically contemplated therein . Except as authorized by CLOCLOCKS.COM or, where applicable, by third parties entitled to the corresponding rights, or unless legally permitted, the customer may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent or lend , Make available, or allow access to the public through any modality of public communication of any of the elements referred to in the previous paragraph. The customer must use the materials, elements and information that he accesses through the use of the Store solely for his own needs, being obliged not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.

13. INTELLECTUAL AND INDUSTRIAL PROPERTY

The customer shall refrain from circumventing or manipulating any technical devices established by Cloclocks.com or by third parties in the Store.In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as the one from the transactions carried out, will be included and kept in a file for your treatment, owned by CLOCLOCKS. COM, until their cancellation is requested. The treatment will be destined to the development and execution of the sale, the personalized attention of the products and services that it acquires and to the improvement of this attention, as well as to the promotion of own products and services and of third companies linked to CLOCLOCKS.COM You are also informed that your data will be made available to other companies for the purposes indicated Cloclocks.com will treat this data with the utmost confidentiality being the sole and exclusive recipient thereof, and not making assignments or communications to third parties outside of Those indicated by the current regulations. The customer expressly authorizes CLOCLOCKS.COM to send, even through electronic means, on behalf of CLOCLOCKS.COM and those entities, commercial communications and promotional offers and competitions. The customer may exercise at any time the rights of access, rectification, opposition or cancellation by contacting Cloclocks.com, or by e-mail to info@cloclocks.com, attaching a copy of your N.I.F. The substitutive identification document. The answers marked with * in the registration form are obligatory. Your non-response will prevent the purchase of the selected products.

14. PASSWORDS

CLOCLOCKS.COM will facilitate the use of personal passwords to the customer who registers as such on the website. Such passwords will serve to access the services provided through the Website. The client must keep the passwords in the strictest and absolute confidentiality, under his sole responsibility, assuming, therefore, any damages or consequences of any kind resulting from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the client. The client undertakes to notify CLOCLOCKS.COM immediately of any unauthorized use of his password, as well as access by unauthorized third parties to it.

15. COOKIES

CLOCLOCKS.COM uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the customer, facilitate access to personal preferences and follow their use of the Store. Cookies are files installed on the computer's hard disk or in the browser's memory in the folder preconfigured by the client computer's operating system to identify you. If the client does not want a cookie to be installed on your hard disk, you must configure your Internet browser to not receive them. Likewise, the client may destroy the cookies freely. In the event that the customer decides to disable cookies, the quality and speed of the service may decrease and even lose access to some of the services offered in the Store. 


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